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Frequently Asked Questions

We have answers to all your questions, however silly it may sound.

1.  Getting Started
2.  Introduction to 2Go
3.  Your Apps and Your Data
  • 2Go Product Overview
  • 2Go Global Coverage
  • Introduction Video & Demonstration
  • Vendor Compatibility  List
  • Mobilise Your ERP In Days Not Weeks
  • Mobilising Enterprise Applications

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1. Getting Started

What is involved in a 2Go implementation?

There are a number of options which you can consider when deploying 2Go, amongst them being whether or not to use our network of 2Go servers stood up within the Amazon Web Services environment around the globe, or to have one or more 2Go servers stood up within your private cloud environment or even, as one of our clients has done, to have the 2Go server software installed within their own datacenters (and as a result, in essence, creating their own dedicated cloud network).

At its’ core, however, 2Go implementation needs a suitably sized server – this can be a physical or a virtual server running Windows 2012 R2 operating software as a minimum – upon which the 2Go server software is installed and the availability of at least one mobile device – it can be a smartphone or a tablet and versions are available for both Apple and Android – to download and install the 2Go client app.

Once both elements of the software are successfully installed, all that is required is some limited configuration work, and you will be able to use your enterprise application on your mobile device – it’s that straightforward!

How quickly can 2Go be set up?

This is a function of what you wish to use 2Go to do.

At the simplest level if what you are seeking to produce is a better mobile version of a SaaS or web-enabled application then we’ve been able to have this up and running within a day – often within an hour!

Even at the most sophisticated level requiring the use of specific VPN’s to connect to installing “thick” clients, we’ve been able to get these up and running in a matter of weeks rather than months.

Contact our team, and we’ll happily explain what is involved.

How much does it cost to use 2Go?

This is not a straightforward question to answer as it depends.

What it depends upon is your company’s preference for how it wishes to pay for 2Go as this can range from licensing a user (the default system BUT with the ability for that same user to have up to 5 devices in use before requiring another license) all the way through to licensing by time spent connected to 2Go!

Our standard approach is to explain that we typically charge an annual access fee to cover being able to connect your free of charge 2Go app to a specific 2Go server – or group of 2Go servers – and this annual fees vary depending upon how many users your company needs and how long a contract you’re happy to commit to (minimum 1 year).

We are delighted to discuss openly any aspect of how you might wish to pay for 2Go so we would recommend that you get in touch! Contact us.

2. Introduction to 2Go

What is 2Go?

2Go is an Enterprise Applications Mobility Layer technology solution – which means that it is intended to be used in conjunction with enterprise applications such as ERP, CRM, HCM, SCM etc. As well as with Business Intelligence and Analytics applications and provides a “layer” to sit on top of the existing applications enabling them to be used with mobile devices

What applications does 2Go work with?

There is a substantial list of enterprise applications which we have already worked with – including those from the major vendors such as SAP, Oracle and Microsoft as well as some specific vendors such as ServiceNow, Remedy and Workday – so we may well have already had all the information we need to connect to your enterprise applications. The full list can be accessed here.

How secure is 2Go?

Very! You need to understand one fundamental point about the 2Go approach, which is “there is no data on the device”!

What this means is that the 2Go client does not allow a user to store anything locally on the device – or even to local storage connected to the device – as everything is stored back on the company’s central servers.

The communications between the remote 2Go servers and the 2Go app on your device are fully encrypted to Federal Information Processing Standard 140.2 (otherwise known as FIPS140.2) and as such are equivalent to the security in your mobile banking app.

When you further understand that what is being communicated is a seemingly random sequence of pixels with no reference point contained within the stream, you’ll appreciate just how secure this system is!

What is FIPS 140.2?

FIPS (Federal Information Processing Standard) 140.2 is the benchmark for validating the effectiveness of cryptographic hardware. If a product has a FIPS 140.2 certificate, you know that it has been verified and formally approved by the U.S. and Canadian Governments. Although FIPS 140.2 is a U.S./Canadian Federal standard, FIPS 1402 compliance has been widely adopted around the world in both governmental and non-governmental sectors as a useful security benchmark and realistic best practice.

Organisations use the FIPS 140.2 standard to ensure that the hardware they select meets specific security requirements. The FIPS certification standard defines four levels of security:

Level 1: Security Level 1 provides the lowest level of security. Requires production-grade equipment and externally tested algorithms.

Level 2: Adds requirements for physical tamper-evidence and role-based authentication. Software implementations must run on an OS approved to Common Criteria at EAL2.

Level 3: Adds requirements for physical tamper-resistance and identity-based authentication. There must also be a physical or logical separation between the applications by which “critical security parameters” enter and leave the module. Crypto private keys can only enter or leave in encrypted form.

Level 4: Security Level 4 provides the highest level of security. This level makes the physical security requirements more stringent, requiring the ability to be tamper-active, erasing the contents of the device if it detects various forms of attack.

The FIPS 140.2 standard technically allows for software-only implementations at level 3 or 4 but applies such rigorous requirements that none have been validated.

Do I need to go on a training course to use 2Go?

Absolutely Not! The whole approach of 2Go is to provide you with an unobtrusive but an intuitive means of navigating around the applications you use every day, and I can reassure you that you’ll be up and running in moments as if you’ve used 2Go forever!

Will I need to learn a new interface to do what I already know how to do?

Absolutely not! 2Go presents you with the familiar user interface of your applications in full-screen mode on the mobile device of your choice and automatically adjusts for the resolution of the device. If you need a better view, then you can “pinch and zoom” to allow you to zoom in as close as you like or “spread and zoom” to enable you to zoom out back to the maximum resolution, effortlessly.

However, these are just some of the custom gestures built into the 2Go user interface and as you gain more experience in using some of these gestures you should find that you’ll get a lot more done in the same amount of time!

If your application requires the use of Function or Control keys then, even though your mobile device has no understanding of Function or Control key, you can pop up an extensive specialised keyboard to enable you to send these keystrokes to the application.

I’ve heard that 2Go works with voice recognition – can you explain?

With the rise in the functionality of the voice recognition systems built into today’s modern mobile devices such as Apple’s Siri or Android’s Voice, it is now practical to talk directly into your enterprise applications!

The approach used leverages the voice recognition engine built into your mobile device to pass converted text from the voice recognition system via the 2Go encryption system to the very heart of your applications. Ideal for those field workers who often have both hands in use already and who want to capture notes directly into their ERP system for example.

3. Your Apps and Your Data

Will I notice anything different when using my applications through 2Go?

The main difference will be the fact that you’ll be able to use the underlying application directly from your mobile device – we’re not talking about having a limited functionality, “task-specific” mobile app developed for only a small part of the system, but a fully functional access to all of the relevant parts of the application you are used to using – all within the one app!

One thing you may notice is that 2Go enables you to use the underlying application within a “session” – in other words, when you open the app your session starts and should you wish to switch to another application, e.g. Excel to do some calculations or Word to make some notes, your session will “freeze” the then current status of the underlying application and create a thumbnail snapshot icon to represent your work. Once you’ve finished with the other application and touchback on the snapshot, 2Go “unfreezes” your session and you’re back where you left off.

What is involved in having 2Go connect to a new application?

Unlike applications already within our configuration library, an application which is new to 2Go does require some configuration before it can be used. The amount of information and the method of connection used depends upon whether the application is web-enabled or not.

In the case of web-enabled applications, all that is required is the URL used to access the application, and you’ll be mobile in moments!

Other applications, such as those which require the installation of a “thick” client to access the system takes a little more effort, but this is typically only a matter of installing the client on the 2Go server and answering a few questions about security settings etc. And again, you’ll be mobile in a few more moments!

Does 2Go transform my old applications into new ones?

No. We do not “transform” anything in the sense of making it look or work differently as this is one of the great things about 2Go – it enables you to work in the same familiar way you work on your laptop or desktop when you’re in the office.

While there are a number of companies who claim that they can create mobile versions of your applications and so transform the old ones, these typically require significant investments of time, effort and money to run.

How will I know whether I can use a specific application through the 2Go app?

This is set up by your administrator with a very straightforward process which will ensure that when you fire up 2Go, you will be able to scroll through a display of icons representing the applications you have access to. If the one you want is not visible, then check with your administrator to get this added – if you have the rights to do so!

How about if I decide to stop using 2Go? Will my applications work?

Absolutely! However, of course, they will be no longer accessible via your mobile device. 2Go makes no changes to the underlying applications – remember it is a “layer” approach – so your applications will continue to work exactly as they did before you implemented 2Go.

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